Tailor Made Learning provides services to students in the following subjects:
Elementary Math Reading/Phonics Reading Comprehension
Writing Middle School Math Pre-Algebra
Algebra 1 Algebra Geometry
Trigonometry Pre-Calculus Statistics
Physics Biology Chemistry
SAT ACT SSAT/ISEE
Spanish French HSPT/COOP
*An assessment is REQUIRED for each subject area tutored.
Each student is evaluated individually to determine his or her specific academic needs. Our
evaluation consists of a series of short exercises in which the child’s academic skills are assessed.
Often, students will come with a test battery from other professionals. This information is very
valuable and will be used for teaching decisions. However, quantitative data rarely gives information
regarding where remedial instruction should begin. Rather, it gives information regarding how far
behind a child is in quantitative terms, such as grade equivalencies or percentiles.
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Policy and Procedures
Following the initial evaluation, a verbal consultation will be available for parents to review test
scores and learning that details recommendations for tutoring focus and frequency. The tutor will
then be responsible for implementing an individualized plan for the student based on the evaluation
as well as any other concerns addressed by parents or classroom teachers of the student.
Frequency of meeting and areas of study are decided on an individual basis for each child by the
TML Academic Consultants and parents. Scheduling of sessions will also be done on an individual
basis. A minimum of 1 hour per week is required for each core subject area or focus.
*Please note that the any agreed upon schedule is tentative until payment is made. Upon
payment, a tutor will be assigned to the student confirming the scheduled appointments.
SMALL-GROUP TUTORING:
Tailor Made Learning has small-group tutoring option that require 2-6 students receiving
instruction in the same content area and same grade/skill level. Small-group rate is 20% o the
monthly rate for each student.
*BUNDLES: 24 (+2) 36(+3) 48(+4)
Bundle Packages are available for purchase.
*Payment for Bundle Packages are due in full prior to service. The hours must be used within 6
months of subscribing.
PAYMENT
For ON-DEMAND TUTORING, requests can be made online or over the phone, and must be
paid at least 72 hours PRIOR to the session to reserve the appointment. A separate request must be
made for each session. Please note that ON-DEMAND TUTORING can only guarantee that a
tutor will be available at that time. Tailor Made Learning cannot guarantee the same tutor.
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Monthly recurring clients shall make the initial payment within 72 hours of the signed
agreement and receipt of the invoice to ensure reservation of the time. Subsequent invoices
are generated on the 1st of the month and due the 15th to reserve the tutor and sessions for the
upcoming month. Invoices left unpaid after the 15th will incur a $25 late fee, but will be held for 5-
day grace period. In cases where no payment or payment arrangement has been made by
the 20th of the month, a STOP will be placed on the clients account. Upon payment,
services are reinstated. However, reservation of the same tutor and /or time slots is not guaranteed.
Clients participating in special promotions make payments on the specified installment date(s).
Accepted forms of payment include Visa, MasterCard, and Discover. Checks/cashiers checks are to
be made out to: Tailor Made Learning, LLC. Checks returned for insucient funds will incur a $35
return check fee. Returned checks will also forfeit further check acceptance from the client.
Payments are made directly to Tailor Made Learning, LLC and NOT to any tutor. Tutors are
NOT authorized to collect any payments.
CANCELLATION OF SESSION BY THE STUDENT
The Student paying by Pop-Up Session may postpone a session for a later date by giving at least 24
hours prior notice to the Tutor in which case no penalty fee will be incurred. Sessions not attended
by the student without giving 24 hour notice to the Tutor shall be charged a penalty of $10 due prior
to rescheduling the postponed session. The Student paying monthly may postpone a session by
giving at least 24 hours prior notice to the Tutor in which case, the Student has up 48 hours to
reschedule and makeup the session with the Tutor based upon the availability of the Tutor. All
make-up sessions must be completed within 14 calendar days from the day of cancellation. It is
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understood that emergencies do occur. However, in those cases, the student/family is required to
give the tutor a 2-hour notice and contact the TML oce. NO SHOWS by the family is an
automatic forfeiture of the day’s session.
**No refunds/credit on postponed sessions.
CANCELLATION OF SESSION BY THE TUTOR
The Tutor may postpone a session by giving 24 hours prior notice to the Student in which no penalty
shall be incurred by the family. At the time of notification, Tutor must oer an alternative time of
availability to reschedule the postponed session. Please note that there is no refund/credit for
postponed hours while a student is a current client. Make-up sessions must be scheduled with the
tutor.
To cancel a session, please adhere to the following steps*:
1. Log onto your TML account via the TML Customer Portal and click on “Calendar”.
2. Click on the session to cancel and follow the prompts to submit the cancellation request. Once
the request for cancellation has been submitted, the session will turn from GREY to RED, and
an email alert will be sent to the TML oce for processing.
3. To schedule the makeup session, hoover and click on the desire date, follow the prompts to set
the time and duration of the session, then choose the student. Be sure to leave a note
confirming the session for which you are rescheduling.
Once the session request has been submitted, the session will turn BLUE and an email will be sent
to the TML oce for processing and approval.* The session color will remain BLUE until the
request has been approved. Sessions that have been approved and processed will turn GREY. You
will still need to contact the tutor in advance to alert them to the need to cancel and reschedule the
session as well as confirm the tutors availability for the desired makeup day. In cases of emergency
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(inside of 24 hours), cancellations and reschedules must be reported directly to the TML oce by
phone.
*The following steps are also applicable in cases when the tutor needs to reschedule.
**Tutors are only authorized to administer sessions that have been processed and approved through
the TML oce.
LATE ARRIVAL/SESSION DURATION
Fees are calculated according to the times stipulated in the schedule and NO adjustment shall be
made for the time lost because of the late arrival of the student.
Any lost time as a result of the late arrival of the Tutor shall be compensated for by extending a
lesson by mutual agreement and by such amount of time that was lost.
The parent/guardian or an adult 21 years of age or older who can serve as the Designated Adult
(DAS) Supervisor is required to be present for the duration of the session. If the parent/guardian or
DAS must leave during any part of the session, the tutor is required to leave. At no point during the
session should a tutor be left alone with a student who is under the age of 18.
BOTH THE STUDENT AND THE TUTOR AGREE TO THE FOLLOWING
1. To be on time for all appointments.
2. To be prepared for each tutoring session.
FOR THE STUDENT, THIS MEANS:
1. Bring, or have ready, the necessary materials including textbook, review sheets, and current
assignments.
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2. Attempt to complete the homework assignments on your own BEFORE your scheduled
appointment.
3. Complete necessary reading BEFORE the scheduled appointment.
4. Be prepared to commence session upon arrival of the tutor.
FOR THE TUTOR, THIS MEANS:
1. Complete the necessary reading and preparation BEFORE the scheduled appointment.
TERMINATION
Tutoring contracts may be terminated by either party at any time by giving the other party fourteen
(14) days prior written notice. Any unused hours beyond the fourteen day notice will be fully
refunded. Failure to give a fourteen (14) day notice may be subject to loss of full refund of unused
hours. Any late fees owed to Tailor Made Learning prior to the written notice or for previous
months must be paid. For monthly recurring clients, a lapse of 1 month or more will require a new
agreement. For those who opt for Bundle Packages will require a new agreement once the hours
have been fulfilled or the time limit expires.
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866-575-2716
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